What’s new, and why it matters.

Press ⌘K and start typing. Studies, reports, interviews and settings show up in one list as you type. Press ↵ to open one, or ⌘↵ to open it in a new tab. Not finding it? Ask Dipio is the last row.

Highlight a study and press → to see everything you can do with it: copy the participant link, pause it, share the report, pin it. Every action shows its key, so next time you can skip the menu.

On a study's pages, one key does the job. L copies the participant link, P pauses or resumes, R generates the report, S shares it and F pins the study. Keys never fire while you're typing.

G then S opens your studies, G then T your settings and G then U your usage. C starts a new study from anywhere, and ⌘1 to ⌘9 switch between workspaces.

? opens every shortcut in one sheet, grouped by where it works.

A transcript tells you what people said. The recording tells you how: the pause before an answer, the bit they rushed. Now you get both at once. Press play and each word lights up as it's spoken, right in step with the voice.

Click any timestamp to skip there. Wander off to read ahead, then hit Back to now to catch up. It works on translations and share links too.

Want one conversation to have your full attention? Hit expand. The line being spoken goes big and centre, everything else fades back, and the waveform marks every turn so you can jump straight to it. Esc takes you back, still playing.

A typical 25-minute conversation uses 12.5 credits. We stop counting at the hour mark, and you're never charged for an interview that doesn't qualify, like a call that ends too early or fails analysis.

Every workspace now gets 50 free credits a month. That's about 100 minutes of interviews, with unlimited studies and teammates. They reset at the end of each month, so do use them.

Pro starts at $190 a month for 100 credits and goes up to $2,700 for 2,000 credits. The bigger the plan, the less each minute costs, from $0.95 down to about $0.68, and paying yearly gets you two months free. Busy month? Top up at your plan's rate. Every size is on the pricing page, with a calculator for a typical month.

If your team needs custom volume, terms or SSO, talk to us and we'll work something out together.

Nothing changes unless you want it to. You can keep paying $30 per interview for as long as it works for you.

When you'd like to switch, open Settings, then Billing, and click Choose a plan next to your credit balance. Pick a Pro size and whether to pay monthly or yearly. The page suggests a size based on your recent usage, and there's a calculator if you want to check the numbers first. Then click Upgrade and pay.

Any interviews you've already paid for and haven't used turn into 15 credits each, which covers a 30-minute interview. They stay valid for 12 months, on top of your plan's credits.

Interviews are posted as they qualify, with the running total toward your target, or grouped into an hourly roll-up per study. Reports arrive when a new version is ready. Comment replies are threaded under the comment that started them, and teammates who are mentioned get a direct message. A progress summary on the schedule you choose, from daily to every two weeks, shows how each active study is moving.

Turn each event on or off, including a study reaching its target, status changes, and interview flags, and send any study to its own channel.

A workspace admin connects Slack once for the whole workspace. Open Settings, then Integrations, or go straight to app.dipio.ai/settings/integrations. Select Connect Slack, approve Dipio in Slack, and pick a channel.

Open the right panel on a report and choose the Agent tab. A new conversation starts with the study already referenced in the composer, so you can go straight to the question: which segment to prioritise, what the strongest complaints were, or where the low-hanging opportunities are.

The answer streams into the panel while the report stays open on the left. Every point is tied to the evidence behind it, and a summary under the reply shows what it drew on: the studies, the qualified interviews, and the insights and quotes it used. Type @ to bring in another study and the agent draws on both.

Switch back to Details to check a property or the report version, then return to the Agent tab: the conversation and any unsent draft are still there. Close the panel and reopen it during the same visit and nothing is lost.

Conversations started from a report are saved with the rest of your Dipio AI threads, so you can resume them later from anywhere in the workspace. When a question grows into a longer investigation, choose Open full view to continue in the full agent page with more room, and start a new chat from the panel whenever you want a clean slate.

The Agent tab appears in the report panel of every workspace where Dipio AI is enabled, on desktop and in the mobile sheet. You can also link a teammate straight to it: add ?panel=agent to a report URL and it opens on the Agent tab with the study already referenced.

Select text in a finding, participant quote, or recommendation and add a comment. The passage is highlighted, with a pin that opens the conversation beside it. Everyone in your workspace can see the discussion in the context of the report.

Bring a product manager into a question about the roadmap, ask marketing to explore a promising segment, or work through a recommendation with your research team. Each conversation stays attached to the passage that started it.

Type @ in a comment or reply to choose a teammate from your workspace. They receive an in-app notification and an email with a link back to the thread, so they can pick up the conversation with the evidence in view.

Reply in the thread to work through an idea, or leave an emoji reaction to acknowledge it. Participants receive in-app notifications about new replies.

The Comments menu lists the report’s threads, and its count shows how many remain open. Jump from a thread to its passage, resolve it when the point is settled, and reopen it if you need to revisit the discussion.

Comments stay with the report version they were written on, so you can return to the original conversation after regenerating your insights. They are visible only inside your workspace; people reading a shared report do not see them.

A Discovery study segments your customers by pairing a situation that pushes them with an outcome they are pulling toward, an approach we adapted from the Jobs-to-be-Done method. The whole job rests on one judgement: which pairing reflects a real pattern in your interviews, rather than one that only looks tidy. We put an explicit statistical model behind that judgement, and it now shows its evidence on the page.

The report opens with the map and a short, ranked list of the sharpest findings, each linking to the segment it concerns. The methodology sits at the end for anyone who wants to audit it, and every segment is named by the real force behind it, in language a reader can act on without a glossary.

A segmentation you can question is a segmentation you can trust. The report shows its working: what it measured, how strong the pattern is, and how confident you should be before you build against it. You can hand it to your team and defend every segment on the evidence, and you spend your next round of research closing the gaps the model flags rather than guessing where they are.